Client Profile: Large Asset-Based Carrier (100+ Trucks) Location: Valencia, Spain Service: Domestic FTL & Temperature-Controlled Transport Key Result: Recovered 4.2% of Total Revenue previously lost to unbilled charges.

1. The Challenge: The "Invisible" Revenue Leakage

For this Spanish carrier, the base freight rate (the price from A to B) was always billed correctly. However, the profitable "extras"—the accessorial charges—were slipping through the cracks.

The Operational Bottlenecks:

• Unreported Waiting Time: Drivers often waited 3+ hours at distribution centers but failed to mark the exact arrival/departure times on the CMR, meaning "Detention Charges" were never billed.

• Missed Cancellations: "Truck Ordered Not Used" (TONU) fees were often forgotten in the chaos of daily dispatch.

• The "4% Gap": A financial audit revealed that while the fleet incurred costs for these delays and extra services, they failed to invoice them. This "Revenue Leakage" amounted to approximately 4% of their gross turnover—pure profit vanishing into thin air.

2. The Solution: Axe Global AI "Revenue Integrity" Engine

Axe Global AI implemented a Post-Trip Automated Audit that acts as a forensic accountant, cross-referencing three disparate data sources to find missing money.

The Workflow Implemented:

1. GPS Geofence Analysis: The AI looks at the truck’s actual telematics data. Did the truck sit at the loading dock for 4 hours?

2. Contract Logic Check: The engine reads the specific customer SLA. Does Customer X pay for detention after 2 hours? If yes, is there a charge on the draft invoice?

3. The "Gap" Alert: If the truck waited 4 hours (Reality) but the invoice shows zero waiting charges (Billing), the AI flags this as a "High-Confidence Revenue Opportunity."

4. Evidence Packaging: The system automatically compiles the proof (GPS logs + Time Stamps) so the billing team can justify the extra charge to the customer without an argument.

3. The Results: Turning Operations into Profit

The system didn't just pay for itself; it became a significant profit driver.

• €15,000+ Recovered Monthly: In the first month of full deployment, the system identified and successfully billed €15,400 in previously missed detention, cancellation, and loading assistance fees.

• Driver Behavior Change: Knowing the AI was monitoring "dwell time," drivers became more diligent about documenting delays, improving overall fleet discipline.

• 12x ROI: The cost of the Axe Global service was covered by the recovered revenue in the first 3 days of the month. The rest of the month was pure profit.

"We thought our billing was accurate. Axe Global showed us we were leaving money on the table every single day. This isn't just a software tool; it's a revenue defense mechanism." — CFO, Valencia