Terms and Conditions

Last Updated: December 29, 2025

1. Introduction & Acceptance

Welcome to Axe Global AI (www.axeglobal.ai). These Terms and Conditions ("Terms") govern your access to and use of our website and our AI-powered logistics operations platform (collectively, the "Platform").

Legal Entity:

"Axe Global AI" is a trading name and brand of Axe Bpo Services Private Limited, a company incorporated under the Companies Act of India.

• Registered Office: Axe Bpo Services Private Limited, L-1, Type II, Dr.V.S.I. Estate, Thiruvanmiyur, Chennai-600 041. INDIA

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree, you must not use our services. These Terms constitute a binding legal agreement between you ("Client" or "User") and Axe Bpo Services Private Limited ("Company," "we," "us").

2. Services & Scope

Axe Global AI provides managed intelligence solutions for the logistics industry, including but not limited to Revenue Recovery, Freight Audit, and Automated Quoting (the "Services").

• B2B Only: Our Services are intended solely for business entities (Hauliers, Freight Forwarders, Fleet Owners). We do not provide services to individual consumers.

• Service Agreements: The specific commercial terms (pricing, SLAs, deliverables) for any client engagement are governed by a separate Master Services Agreement (MSA) or Statement of Work (SOW). In the event of a conflict between these website Terms and an executed MSA, the MSA shall prevail.

3. Intellectual Property Rights (IPR)

Axe Global AI Ownership:

All proprietary technology, software, algorithms, AI models, "Neural Networks," and content available on this Platform are the exclusive property of Axe Bpo Services Private Limited or its licensors. They are protected by Indian and international copyright, trademark, and trade secret laws.

• You may not reverse engineer, decompile, or attempt to extract the source code of our AI models.

• You may not use our "Black Box" explanations or visual assets for competitive purposes.

Client Data:

You retain all ownership rights to the data you upload or submit to our Platform (e.g., Invoices, PODs, Rate Sheets). You grant us a limited, non-exclusive license to process this data solely for the purpose of delivering the agreed Services and training our AI models to improve accuracy for your specific account.

4. User Obligations & Conduct

By using the Platform, you agree not to:

1. Use the Services for any unlawful purpose or in violation of any applicable European or Indian laws.

2. Upload data that contains viruses, malware, or any harmful code.

3. Attempt to gain unauthorized access to our servers, "Zero-Trust" environments, or other client data.

4. Submit false or misleading information via our "Book a Demo" or "Audit Calculator" tools.

5. Limitation of Liability

To the fullest extent permitted by law:

• "As-Is" Basis: The Platform and website content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

• No Consequential Damages: Axe Bpo Services Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business goodwill, arising out of your use of the Platform.

• Liability Cap: In no event shall our total liability to you for any claims arising from the use of this website exceed the amount you have paid to us in the last 12 months, or $100 USD, whichever is greater.

(Note: Liability for operational errors in paid client engagements is governed separately by the specific Liability Clauses in your MSA/Contract.)

6. Indemnification

You agree to indemnify, defend, and hold harmless Axe Bpo Services Private Limited, its directors, officers, and employees from and against any claims, liabilities, damages, and expenses (including legal fees) arising out of your violation of these Terms or your misuse of the Platform.

7. Data Protection & GDPR

Our use of your personal and operational data is governed by our Privacy Policy.

• International Transfer: You acknowledge that your data may be processed in our Global Center of Excellence in Chennai, India.

• Compliance: We adhere to the Indian Digital Personal Data Protection (DPDP) Act, 2023, and align our processes with the European General Data Protection Regulation (GDPR) via Standard Contractual Clauses (SCCs) where applicable.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

• Exclusive Jurisdiction: Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

• Amicable Resolution: In the event of a dispute, the parties agree to first attempt to resolve the matter informally for a period of 30 days before initiating legal proceedings.

9. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the Platform constitutes your acceptance of the revised Terms.

10. Contact Information

For any legal notices or questions regarding these Terms, please contact:

Legal Department

Axe Bpo Services Private Limited

Door No. L-1, Type II, Dr. VSI Estate, Tiruvanmiyur, Chennai, Tamil Nadu 60004

Email: legal@axeglobal.ai

Postal address: Axe Bpo Services Private Limited, L-1, Type II, Dr.V.S.I. Estate, Thiruvanmiyur, Chennai-600 041. INDIA