Privacy Policy

Last Updated: December 29, 2025

1. Introduction

Welcome to Axe Global AI (www.axeglobal.ai). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Legal Entity:

"Axe Global AI" is a trading name and brand of Axe Bpo Services Private Limited, a company registered in India (Corporate Identity Number: [Insert CIN if available, otherwise optional]).

• Registered Office: Axe Bpo Services Private Limited, L-1, Type II, Dr.V.S.I. Estate, Thiruvanmiyur, Chennai-600 041. INDIA

For the purposes of data protection laws (including GDPR and the Indian DPDP Act), Axe Bpo Services Private Limited is the Data Controller for website visitor data, and a Data Processor for client operational data.

2. The Data We Collect

We utilize a "Data Minimization" approach. We may collect, use, store, and transfer different kinds of personal data about you which we have grouped as follows:

• Identity Data: First name, last name, job title, and company name.

• Contact Data: Business email address and telephone numbers provided via our "Book a Demo" or "Contact" forms.

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.

• Usage Data: Information about how you use our website and services (e.g., which Solution pages you visited).

Operational Data (For Clients):

If you engage us for services, we process logistics data (such as Bills of Lading, PODs, Driver Logs, and Invoices) on your behalf. This processing is governed by a separate Master Services Agreement (MSA) and Data Processing Addendum (DPA), strictly in accordance with ISO 27001 standards.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Service Inquiry: To respond to your requests for a discovery call, pilot, or audit calculation.

• Legitimate Interests: To analyze website traffic to improve our AI solutions and user experience.

• Communication: To send you relevant industry insights or updates about our platform (you can opt-out at any time).

4. International Transfers (EU to India)

Axe Global AI operates a Global Center of Excellence in Chennai, India.

If you are visiting from the European Economic Area (EEA), please note that your data may be transferred to and processed in India.

To ensure your data remains protected to European standards (GDPR), we employ specific safeguards:

• Standard Contractual Clauses (SCCs): For client engagements, we utilize the European Commission’s Standard Contractual Clauses for the transfer of personal data to third countries.

• ISO 27001 Certification: Our processing centers adhere to strict information security management protocols.

• Zero-Trust Environment: Financial and personal data from EU clients is processed in siloed, secure environments to prevent unauthorized access.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

• Encryption: All data in transit is encrypted via SSL/TLS.

• Access Control: Access to your personal data is limited to those employees, agents, and contractors who have a business need to know. They are subject to a duty of confidentiality.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights (GDPR & DPDP)

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data ("The Right to be Forgotten").

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

If you wish to exercise any of the rights set out above, please contact us.

8. Third-Party Links

This website may include links to third-party websites (e.g., LinkedIn, Google Appointments). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

9. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Privacy Officer:

Axe Global AI (Axe Bpo Services Pvt Ltd)

• Email: privacy@axeglobal.ai

• Postal Address: Axe Bpo Services Private Limited, L-1, Type II, Dr.V.S.I. Estate, Thiruvanmiyur, Chennai-600 041. INDIA